SPLASHWORKS Commercial Policies and Terms of Sale
At SPLASHWORKS we aim to go above and beyond to delight our
customers! We believe that good personal relationships and happy customers are
the lifeblood of good business. In order to guarantee an enduring and positive
relationship it is equally important to manage expectations and keep our
commitments. With that in mind we have established a few ‘rules’ to help us
serve you betterJ
Wholesale Pricing
SPLASHWORKS sells to the wholesale trade. You must be an
owner or representative of a retail business (brick and mortar and/or online)
if you wish to place an order with SPLASHWORKS. The following qualify for
wholesale pricing:
Stocking Dealer
A customer who runs a brick and mortar or web retail store.
Qualification criteria:
·
Owns a brick and mortar or web retail store
·
Possesses a valid resale certificate. An actual
copy of the certificate must be sent via email
ASID Member
To qualify as an ASID member and receive wholesale pricing,
the following criteria must be met:
·
Present copy of ASID membership and license
number
·
Possesses a valid resale certificate. An actual
copy of the certificate must be sent via email
Designer/decorator/other
Qualification criteria:
·
Possesses a valid resale certificate. An actual
copy of the certificate must be sent via email
Minimum Order Requirement
There are no minimum order requirements
Placing an Order
Make sure to include item number, description, quantity,
price, billing and shipping address.
Email: please send order details to [email protected]
Phone: please contact us at 336.885.7045
Order Confirmation
Upon placing an order, you will receive an order
confirmation within 24 hours if all
the required information was complete. Otherwise you will receive an email or
phone call requesting additional information.
Lead Times
All orders are made-to-order. SPLASHWORKS does not keep
stock of finished items. Standard lead time is 3 weeks from the day following the day the order was received. SPLASHWORKS
withholds the right to alter standard lead time based on business conditions.
Shipping Notification
SPLASHWORKS will send production status and tracking
information to the email address on file.
Cancellations/Returns
If you wish to return or cancel an order you must do so in
writing. As all SPLASHWORKS product is made to order we will charge a 50%
restocking fee. Transport costs incurred will be for the account of the
customer. Custom orders are non-refundable.
Design Fees
All customized items will be charged a minimum design fee of
$50 and an additional $35 per ½ hour of extra design work. A design fee
estimate will be provided and must be approved in writing before any proofs can
be sent. A design fee deposit will be charged after written approval of design
fee is received. No proofs or produced items will be sent without receipt of a
design fee deposit.
Payment
Opening orders must be paid
in full by credit card at time of placing the order.
Subsequent orders will require a 50% deposit at time of
order and 50% prior to shipping.
Credit Cards accepted: VISA, Mastercard, American Express
Checks: SPLASHWORKS accepts checks as a form of payment.
However, we require the check to be received before the order can be shipped so
this may delay the shipment of your order.
Terms
Net 30 terms may be established on a case by case basis
related to volume and frequency of orders.
The 30 day term will start from the date of invoice, not the
date that the product is received regardless of the chosen shipping method.
Accounts that become Past Due more than 30 days, or are
continually paid late, will revert to Credit Card terms.
Custom orders will always require a 50% deposit at time of
order and 50% at time of shipping. No terms will be extended for custom orders.
Pricing
All MSRP’s are listed on our website. Please call or email
us for wholesale pricing.
Damages/Defects/Returns
Damages must be reported within 5 business days.
Packaging and product must be inspected upon delivery.
If you see damage to the package, note it to the driver
delivery person. Do not sign for the box without noting the damage.
Freight damage must be held up to 90 days per carrier or
until the claim is resolved.
Please mail any photos of the damage to [email protected]
Customers may either request a refund, credit or
replacement.